Bookings and payments are not currently available online. The applicable service agreement and verified contact information will be provided before any live transaction.
Information we may process
The shipping planner asks for sender and recipient names, contact details, locations, package description, declared value, and transportation preferences. Support messages may also contain information supplied voluntarily.
Only information necessary for the services requested and any applicable legal obligations should be collected. Do not enter passwords or payment credentials into public message fields.
Purposes of processing
Information may be used to respond to inquiries, prepare quotations, arrange approved shipments, provide tracking and customer support, prepare legitimate documents, manage invoices, prevent abuse, and comply with applicable obligations.
Tracking and document access
Tracking references are treated as access links to limited shipment information. Public tracking pages should not display private personal addresses, billing identities, or customer messages. Documents containing personal information require additional authorized access.
Cookies, preferences, and connected services
The website may retain a visitor’s language preference locally in their browser. When the contact form or public support chat is enabled, submitted messages may be sent to a private Meridian support group through Telegram. The contact form can include the sender’s name, email address, subject, and message; Telegram may process these details under its own applicable terms. Do not include passwords or payment credentials. Additional hosting, email, and payment providers may process only information required for their purpose when those services are enabled. Meridian must disclose material providers, international data transfers, and privacy choices before accepting production customer data.
Security and retention
Private account and document access is subject to authentication and authorization where those features are enabled. Retention periods depend on applicable shipping, tax, accounting, dispute and privacy requirements. Security procedures and retention arrangements must be appropriate to the services being offered.
Privacy requests
Once a verified privacy contact channel is published, individuals may request access, correction, or deletion as permitted by applicable law. Requests may require identity verification to protect shipment and billing records. Some records must be retained for legal, accounting or legitimate dispute-related reasons; where a request cannot be met, Meridian should explain the reason.
See our contact page for currently available customer-support options.
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