Shipping & Delivery Policy

Service requests and availability

Service requests may cover personal parcels and commercial freight, including door-to-door pickup and delivery. Acceptance depends on origin, destination, cargo type, carrier capacity, regulatory permissions and local restrictions.

Standard and Express options are subject to confirmation in the personalized quotation. No delivery time is guaranteed unless specifically agreed in the shipment contract.

Personalized quotations

Customers provide accurate sender, recipient, package, declared-value, and customs information. Meridian reviews the request and, when the service is available, issues a personalized quotation.

Before invoicing, customers may discuss the proposed rate, ask for clarification, or request a revised quotation. The customer must accept the final quotation before an itemized shipping invoice is issued. A request or tracking preview alone is not a booking.

Initial shipping payment

Once a customer accepts the final personalized quotation, Meridian issues an itemized shipping invoice. The agreed shipping invoice is payable in full before shipment processing, subject to the confirmed terms. Payment method selection may include Bitcoin, Cash App, PayPal, Western Union, or MoneyGram when available and legally supported. Except for an approved Bitcoin address, payment account or transfer details are supplied only by authorized staff through a verified customer channel. A receipt follows independent confirmation of actual funds received, not an uploaded screenshot.

Collection, tracking, and delivery

Pickup is scheduled after the booking is accepted and its prerequisites are met. Tracking events reflect recorded shipment activity, not estimates or promises.

Delivery may depend on customs clearance, inspection, weather, network conditions, and the recipient's availability. Proof of delivery is recorded only after a completed delivery.

Restrictions and customer responsibilities

Customers must disclose contents, origin, value, and any regulated or dangerous goods accurately. Cargo may be declined where transportation is not licensed, safe, available, or lawful.

The sender and importer or recipient may need to provide permits, declarations, identity information, and other documentation required by law.

Changes, cancellations, and claims

A customer may withdraw an inquiry before the booking is confirmed. After booking, cancellation requests should identify the shipment reference and reason. Meridian will review the accepted service terms, documented work performed, and nonrecoverable third-party charges before confirming any refund due under applicable law.

For loss, damage, shortage or delay concerns, customers should provide the shipment reference, affected items, photographs where available, and relevant delivery records. Claims will be assessed under the applicable transport agreement and law. Insurance coverage is not implied unless expressly purchased or agreed.